Terms & Condition

PLEASE READ CAREFULLY

REPAIR:

Broken, scratched and cracked screen devices are already out of warranty.
Any services conducted to your device may void any manufacture warranty provided by manufacturer unless we use genuine part's*.
No warranty on water damage, jailbroken, rooted, and on devices repaired previously by someone else other than tech repairs.
Repair may require us to software/hardware reset your device, customer is solely responsible for proper back up of their devices and are encouraged to do back up prior to the actual repair is performed.
90 days warranty on parts installed by tech repairs, warranty does not cover accidents, liquid damage, personal negligence, scratches or act of god.
No warranty on any parts installed not purchased from tech repairs.
Customer is responsible for labour to reverse any install/ service performed on the device upon their request.
Customer is advised to back up any data on the device being repair. We are not responsible for any data loss.
We will hold the unpaid device for maximum 60 days. it will then be sold to cover our cost.
Virus/ Malware infection and corrupt windows OS is not covered under warranty.

PURCHASE:

Brand new item comes with 12 months manufacturer limited warranty.
All refurbished and used items come with a 90 days warranty from the date of purchase.
Strictly no refunds on used/ refurbished items. only exchange within 7 days in its original state when we sold otherwise, we reserve the right to reject the device.
No refund on special orders.
10% voucher only applies to the following items i.e. accessories, refurbished/ used mobile phones, tablets, consoles, computer and laptops.
Please keep the provided receipt which sent over email or a hard copy for warranty process. We do not hold any responsibility of loss of receipt and it may reject your claim.

SHIPPING:

UNLOCKING:

Unlocking time frame may vary if service is unstable or during holidays period.
Blacklisted/ Barred phones cannot be unlocked via normal service. Please ask for premium service at 01382-528579 or info@techrepairsdundee.co.uk
Full refund on unlocking if code not found or service unavailable.
Strictly no refund on wrong network or if phone gets blacklisted during process.
Once unlocking is processed it can’t be cancelled or refund.