Refund & return policy
We want you to be happy with your purchase. Here's how returns, refunds and warranty claims work.
14-day change of mind
Bought online and changed your mind? Let us know within 14 days of delivery and return the item within 14 days of telling us. Items must be complete, undamaged and in resalable condition with all accessories. Return postage for change-of-mind returns is yours to cover; refunds are issued to the original payment method once the item has been checked.
Faulty or not as described
If an item arrives faulty or isn't as described, contact us straight away and we'll cover return postage. You'll be offered a repair, replacement or full refund. Report transit damage within 48 hours of delivery with photos so we can raise it with the courier.
Warranty claims
Refurbished and pre-owned devices are covered for 12 months, new custom builds for 2 years (with a 3-year extended warranty available on gaming PCs), and repairs for 90 days. Contact us with your order number or repair reference and a description of the fault, and we'll arrange testing in our workshop.
Custom builds and special orders
Custom-built PCs and parts ordered specifically for you are built to your specification, so change-of-mind returns can't always be accepted once assembly has started. Your rights for faulty goods are unaffected.
What isn't covered
Accidental damage, liquid damage, unauthorised repairs or modifications, software issues caused after purchase, and normal wear such as reduced battery capacity in used devices.
How to return an item
Email info@techrepairsdundee.co.uk or call 01382 528579 with your order number and the reason for return. We'll confirm the return address and next steps. Items can also be brought into the shop at 104 Strathmartine Road, Dundee, DD3 7SF during opening hours.
This policy sits alongside your statutory rights under the Consumer Rights Act 2015.