Terms & Conditions

“Tech Repairs Dundee”, “we”, “us” and “our” mean the business trading as Tech Repairs Dundee from 104 Strathmartine Road, Dundee, Scotland.

These terms govern: (a) device diagnostics and repairs; (b) data recovery and software work; (c) phone and network unlocking; (d) sales of devices, accessories and parts; (e) custom and pre-built gaming PCs; and (f) online, telephone, mail-in and in-store transactions. A quotation, job sheet, invoice, product page or written agreement may contain additional terms. If there is a conflict, the specifically agreed written term applies to that transaction, except where the law requires otherwise.

If you are a consumer, goods must be as described, of satisfactory quality and fit for purpose, and services must be carried out with reasonable care and skill. Remedies and time limits provided by law remain available. Any commercial warranty we offer is additional to, and does not replace, those rights.

If you act wholly or mainly for business purposes, you are a business customer. Consumer-only cancellation rights and remedies do not apply, but any rights that the law gives business customers remain unaffected.

• An initial estimate is based on the information and condition available at the time. A final price may change if inspection reveals additional faults, hidden damage, corrosion, previous repair work, unavailable parts or inaccurate information.
• We will seek approval before carrying out material additional chargeable work. Approval may be given in writing, electronically, by telephone or through a repair booking system.
• Unless stated otherwise, quotations are valid for 14 days and depend on part availability and supplier pricing.
• A diagnostic or assessment fee may remain payable even if the device cannot be repaired, the fault is intermittent, parts are unavailable, or you decline the quoted repair. Any applicable fee will be disclosed before the assessment.
• Where a customer requests urgent repair work during a statutory cancellation period, we may ask for express consent to begin. If the customer later cancels, a proportionate amount may be payable for work already supplied, where permitted by law.

We record the device’s apparent condition when received where reasonably practicable. The customer should point out existing damage, intermittent faults, prior repairs, liquid exposure, missing parts and any safety concern.

Electronic repairs involve inherent risks, especially where a device is liquid-damaged, physically distorted, previously repaired, corroded, modified, counterfeit, overheating, affected by board-level faults or supplied with a swollen battery. Opening or testing may reveal or worsen a pre-existing weakness. We are not responsible for unavoidable failure caused by the device’s existing condition, provided we used reasonable care and skill.

We may stop work if a device is unsafe, contaminated, unlawfully held, economically beyond repair, or requires work outside our capability. We may return it unrepaired and charge an agreed diagnostic fee and any authorised costs already incurred.

• Back up all important data before handing over or sending a device, where possible.
• Remove SIM cards, memory cards, cases and accessories unless they are needed for testing, and tell us about anything left with the device.
• Provide accurate contact details, passwords or test access where reasonably required, and disable activation locks, Find My, stolen-device protection or similar controls when lawful and safe to do so.
• Ensure that you own the device or have the owner’s authority to instruct us, and that the device and its contents are lawful.
• Collect the device and pay all sums due when notified that work is complete.

If a passcode, account access or permission to test is not provided, we may be unable to test every function. We will explain material testing limitations. Any repair warranty may be limited only to the extent that a reported issue could not reasonably be verified because testing was prevented; statutory rights are not excluded.

We may offer genuine, manufacturer-authorised, original-equipment, refurbished, reclaimed or compatible aftermarket parts. The chosen part type, price and known functional differences will be stated where material. Some repairs may trigger operating-system notifications, affect water-resistance ratings, or limit manufacturer calibration features. We do not promise that a repaired device will retain its original water-resistance unless expressly confirmed in writing after appropriate testing.

Unless agreed otherwise or required by law, removed parts become our property once the replacement is completed and may be recycled. Tell us before repair if you want a replaced part returned; return may not be possible where it is subject to an exchange programme, hazardous, fragmented or retained for warranty assessment.

Completion dates are estimates unless we expressly agree a guaranteed date. Delays may result from diagnosis, intermittent faults, supplier availability, courier disruption, data transfer time, manufacturer systems or further customer approval. We will use reasonable care to keep the customer informed of material delays. We are not liable for losses caused by delay that were not reasonably foreseeable when the contract was made, but this does not limit liability that cannot lawfully be excluded.

Payment is due as stated on the booking, quotation or invoice. Deposits or special-order part payments may be required. We may retain a device until authorised charges relating to that device are paid, to the extent permitted by law. Ownership of goods supplied by us does not pass until payment is received in full, but risk passes as provided by applicable consumer law and delivery terms.

We will make reasonable attempts to notify the customer when a device is ready. If it is not collected within 30 days after notice, we may charge a reasonable storage fee that was disclosed to the customer. We will not sell, recycle or dispose of an uncollected device unless we have given appropriate notice and are legally entitled to do so under applicable Scots law. Sale or disposal will not be used to defeat a customer’s rights, and any accounting for proceeds will be handled as the law requires.

Unless a different period is stated on the invoice, our completed repair work carries a 90-day commercial warranty covering the specific part fitted and labour performed. If the covered repair fails during that period, we will inspect it and, where the warranty applies, repair it again or provide another appropriate remedy. This warranty does not reduce statutory rights.

The commercial warranty does not cover a different fault or damage caused after collection, including accidental or liquid damage, misuse, impact, excessive heat, malware, third-party repair, unauthorised modification, damaged housings or frames affecting the repair, or use contrary to manufacturer instructions. A warranty may also be refused where identifying labels or seals applied for legitimate warranty purposes have been deliberately removed, provided this does not affect statutory rights.

The customer remains responsible for backups. Repair, reset, storage replacement, operating-system installation, malware removal, data recovery and fault development can cause data loss. We will use reasonable care but cannot guarantee that data will be preserved or recoverable. We are not liable for data loss caused by an inherent fault or an unavoidable consequence of authorised work where we exercised reasonable care and skill. Nothing excludes liability where exclusion is unlawful.

We may access device functions, files or accounts only to the extent reasonably necessary to diagnose, test, repair, recover data, verify results, prevent fraud, comply with law or follow the customer’s instructions. Staff should not inspect unrelated content. Customers should disclose particularly sensitive material and, where practical, provide a test account or backup-and-reset the device before service.

We process contact details, repair history, device identifiers, diagnostics, correspondence, payments and limited device data for contract performance, legal obligations, legitimate business interests and, where required, consent. We use reasonable technical and organisational security measures and limit access to authorised persons. We may use vetted service providers such as payment processors, couriers, hosting providers, repair platforms or specialist laboratories where necessary.

Our separate Privacy Notice explains data-controller identity, lawful bases, recipients, international transfers, retention periods, customer rights, complaints and ICO contact information. These terms do not replace that Privacy Notice.

Data recovery is a best-efforts service and no particular file, quantity, structure or usability is guaranteed unless expressly agreed. Recovery media may be supplied separately. Software installation, updates, resets and malware removal can change settings, licences or compatibility. The customer must hold valid licences and is responsible for reinstalling or signing into third-party services unless included in the quotation. Malware removal addresses detected threats at the time of service and cannot guarantee that a device will remain free of future infections.

We provide unlocking only for lawful purposes and only where the customer owns the handset or has the owner’s authority. We may require proof of identity, ownership, purchase, account status or network eligibility. We may refuse or stop a request if a device is reported lost or stolen, blacklisted, subject to fraud concerns, finance restrictions, activation lock, mobile-device-management control, or another ownership or security dispute.

“Unlocking” means an authorised network/SIM unlock or other lawful removal of a customer-controlled restriction. We do not alter, replace, conceal or reprogramme an IMEI or other unique equipment identifier. We do not bypass activation locks, account credentials, stolen-device protections or security controls without satisfactory authority. Network unlock eligibility, timing and continued service depend on the network/provider, and a successful unlock does not guarantee coverage, compatibility, eSIM support or acceptance by another provider.

Unlocking fees may cover assessment, code procurement or authorised work already undertaken. If unlocking fails, the refund position will depend on the stated service and work performed, without limiting statutory rights.

Product descriptions, photographs, compatibility information and stock indicators are provided with reasonable care. Colours and packaging may vary. The customer should check compatibility before ordering a component; we will provide reasonable pre-sale assistance when sufficient system details are supplied. Goods remain subject to availability. If we cannot supply an item, we may offer an alternative or refund sums paid.

New, used, refurbished, open-box and graded goods will be identified as such. Used or refurbished goods may show disclosed cosmetic wear and have battery capacity consistent with age and grade. Any stated commercial warranty is additional to statutory rights. Unless a different period is stated, refurbished devices sold by us include a 12-month commercial warranty.

A gaming PC specification consists of the components listed in the confirmed order. Equivalent substitutions require customer agreement unless the substitute is clearly non-material and at least equivalent in function, quality and value; we will not substitute a material component without approval. Performance figures, game frame rates and benchmark results are estimates affected by resolution, settings, drivers, cooling, ambient temperature, silicon variation and later software updates.

Custom or built-to-order PCs may require a deposit and additional lead time. Unless stated otherwise, our assembled gaming PCs include a 2-year commercial build warranty, with an optional 3-year warranty only where purchased and recorded on the order. Individual manufacturer warranties may differ. The commercial warranty excludes misuse, accidental or liquid damage, unauthorised overclocking or modification, malware, failure to maintain cooling, and faults in customer-supplied parts, while statutory rights remain unaffected.

Where a customer supplies parts, we are responsible for exercising reasonable care during assembly and testing but not for pre-existing defects, incompatibility, missing accessories or manufacturer warranty restrictions affecting those parts. Software licences, peripherals, monitors and network performance are included only if listed in the order.

For most goods bought online, by telephone or otherwise at a distance, a consumer may cancel from the date of contract until 14 days after receiving the goods, without giving a reason. The consumer must clearly notify us and normally return the goods within 14 days after cancellation. We will provide refunds in accordance with applicable law, including standard outbound delivery where required. The consumer may be responsible for return costs if told before purchase, and for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Cancellation exceptions may apply, including goods made to the consumer’s specifications or clearly personalised. A custom PC is not automatically exempt merely because options were selected; the exception applies only where the legal test is met. Sealed software or sealed hygiene-sensitive goods may lose cancellation rights after unsealing where the law permits and the customer was properly informed.

For services requested to begin during the cancellation period, we will obtain any consent and acknowledgement required by law. Cancellation rights for a fully performed service may be lost only where the statutory requirements have been met. Faulty or misdescribed goods remain governed by statutory rights regardless of cancellation exceptions.

There is no automatic statutory right to return fault-free goods bought in-store merely because the customer changed their mind. Any voluntary return policy displayed by us applies in addition to statutory rights. Faulty, misdescribed or unsuitable goods remain subject to the remedies required by law.

Delivery dates are estimates unless expressly guaranteed. The customer must provide a complete and accurate address and inspect parcels promptly. Consumers normally bear risk only when goods come into their physical possession or that of a nominated person, subject to applicable law. For mail-in repairs, the sender should use suitable protective packaging, remove unnecessary accessories and use an adequately insured tracked service. We are responsible for a return shipment where the risk has passed to us under law or an agreed service, but not for inadequate packaging used by the customer before we receive the item.

Any remote indication is provisional. Final valuation occurs after in-store or physical inspection, identity and ownership checks, functional testing and checks for activation locks, finance, loss, theft or blacklisting. The customer confirms good title and authority to sell. We may revise or withdraw an offer if the item differs from its description, fails testing or cannot lawfully be purchased. Personal data should be backed up and erased; where agreed, we may assist, but the customer must remove accounts and security locks.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded. For consumers, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses suffered by a consumer, or for losses caused by inaccurate customer information, unlawful content, failure to back up where a backup was reasonably possible, or the device’s pre-existing condition, except where the law provides otherwise.

For business customers only, and so far as law permits, we exclude indirect or consequential loss, loss of profit, revenue, business, anticipated savings and goodwill. Our aggregate liability relating to a transaction will not exceed the greater of the amount paid for that transaction or £1,000, except for liability that cannot legally be limited. Business customers should maintain appropriate backups and insurance.

Please raise concerns promptly so we can investigate. Contact us at 104 Strathmartine Road, Dundee, through techrepairsdundee.co.uk, by the telephone number published on our website, or at info@techrepairsdundee.co.uk. We may ask for the receipt, job number, photographs and the device for inspection. Nothing in this process prevents a consumer from seeking independent advice or exercising legal rights.

We are not responsible for delay or failure caused by events outside our reasonable control, such as major supplier failure, transport disruption, power or network outage, fire, flood, epidemic, government action or industrial dispute. We will take reasonable steps to reduce the effect and resume performance. If the impact is substantial, either party may have cancellation rights under applicable law.

We may update these website terms for future transactions. The version accepted when a contract is made normally governs that contract. If a court finds part of these terms unlawful or unenforceable, the remaining terms continue to apply. A delay in enforcing a right is not a waiver of it.

These terms and contracts with Tech Repairs Dundee are governed by Scots law. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections of your home jurisdiction and may generally bring proceedings in the courts available to you under applicable law. Business customers submit to the exclusive jurisdiction of the Scottish courts.