Terms & conditions
These terms apply to repairs, sales and services provided by Tech Repairs, 104 Strathmartine Road, Dundee, DD3 7SF. Questions? Call 01382 528579 or email info@techrepairsdundee.co.uk.
Quotes and authorisation
Quality workmanship is guaranteed and all quotes carry no obligation. We confirm a price before carrying out any chargeable work, and we will contact you before proceeding if the fault turns out to be different from the one reported. Quotes are valid for 14 days and assume parts remain available at the quoted price.
Repair warranty
Repairs are covered for 90 days from collection, on the parts we fitted and the work we carried out. The warranty does not cover new accidental damage, liquid damage after the repair, software changes made afterwards, or devices opened or worked on by someone else.
Product warranty
Refurbished and pre-owned devices are covered for 12 months. New custom-built PCs carry a 2-year build warranty, with a 3-year extended warranty available on gaming PCs. Manufacturer warranties apply as stated on the product page. Consumables such as batteries in used devices are covered for functionality, not for original capacity.
Your data
Please back up your device before any repair. We take care with your information and treat everything we see as confidential, but we cannot accept liability for data loss during repair or data recovery work. Data recovery outcomes always depend on the condition of the failed media.
Liquid and previously damaged devices
Liquid-damaged and previously opened devices are accepted on a best-effort basis. Faults can appear or worsen during disassembly on devices already affected by corrosion or earlier damage, and a device may prove unrepairable after assessment.
Uncollected devices
Please collect repaired devices within 30 days of us notifying you. After 90 days, storage charges may apply and uncollected devices may be disposed of or recycled to recover outstanding costs.
Payment
Payment is due on collection or before dispatch. We accept card, contactless and cash in store. Business accounts and trade pricing are available by arrangement.
Nothing in these terms affects your statutory rights under UK consumer law.